Job Description
Do you excel at customer support and bring a technical background? We're looking for a motivated individual to join our team and help deliver outstanding service and solutions
The Customer Support Agent will be responsible for managing customer interactions across multiple communication channels, including phone and email. The role involves providing accurate product information, processing orders efficiently, and delivering timely Level 1 (L1) support for sales, technical, and operational queries. This position is key to ensuring customer satisfaction and supporting smooth business operations.
Role Overview
The Customer Support Agent will be responsible for managing customer interactions across multiple communication channels, including phone and email. The role involves providing accurate product information, processing orders efficiently, and delivering timely Level 1 (L1) support for sales, technical, and operational queries. This position is key to ensuring customer satisfaction and supporting smooth business operations.
Core Responsibilities
- Respond to customer enquiries via phone, email, and other platforms.
- Share clear and accurate product and service information.
- Capture and process orders in the system, coordinating with internal teams as needed.
- Conduct L1 troubleshooting and escalate issues when required.
- Keep detailed r...
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