Customer Support Agent- IT

Location: On-site in our vibrant

At SumUp , we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible.

As part of our international Customer Support Team , you’ll be the voice of SumUp for our Italian-speaking merchants , helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.

This is more than a support role — it’s an opportunity to make a real impact , develop your skills in fintech and customer experience , and grow within one of Europe’s most dynamic tech companies.

What you’ll do

• Be the first point of contact for our Italian merchants — helping them succeed with empathy, patience, and a problem‑solving mindset.
• Manage, priorit...