Customer Support Agent (French)

Job Title: Customer Support Agent (French)

Position Overview

:Customer Support Agent is responsible for providing quality and efficient customer support to customers through quality phone calls and tickets daily, as well as various tasks assigned to the agent

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Job responsibilities that are specificto the positio

• n:Maintains daily communication with the team and hits productivity standard
• s.Receive incoming customer calls, emails, and create tickets for Request
• s.Responds to High and Critical priority tickets/projects according to standard operating procedure
• s.Serve as initial responder within the hosted environment in the notification, identifying, an documenting the informatio
• n.Assists the managerwith daily operation of the Customer Support Center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition program <...