Customer Support Agent For E-Commerce Brand

Work from home | Long-term role | $3/hour (USD)

Schedule: 50 hours/week | Time zones: US or PH (assigned by Seerstone)

About the Role

Seerstone Inc. is hiring an experienced Customer Support Agent to take ownership of customer tickets across all channels. You'll respond with clarity and empathy, resolve issues efficiently, and keep conversations neatly documented. You will report to our Customer Support Manager.

Responsibilities (100% ticket focused)

• Handle customer tickets across all active channels (email, live chat, and social media).

• Follow our SOPs, macros, and tagging rules for consistent, accurate replies.

• Meet or beat SLAs for first response and resolution times.

• Document clear internal notes; keep statuses, tags, and fields up to date.

• Escalate edge cases or policy exceptions to the CS Manager when needed.

• Close the loop: confirm resolution and ensure a positi...