Job Description
Description: This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.
As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
- Assist customers with inquiries via live chat or email, in Dutch and English
- Ensure an efficient, accurate, and high‑quality customer service experience
- Be well equipped with the platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
- Diligently manage and follow up on inquiries or complaints from current and prospective users
- Demonstrate a strong ability...
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