Customer Support Agent

Bevatel is looking for a motivated Customer Support Agent to join our dynamic team! At Bevatel, we're committed to high-quality service, continuous professional development, and fostering a supportive, team-oriented environment. Responsibilities: Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors. Configure multiple systems Bevatel Business Chat customer service and third party integrations Create a system built for extracting relevant metrics to improve customer service and products. Implement agent workflows for an ever expanding line of products and services. Maintain and develop our Help Center and other content management systems Organize and prioritize feature implementation and as well team requests. Quickly respond to administrative requests such as onboarding and offboarding users, agents, and addressing systems related issues. Managing other administ...