Customer Support Agent

As a Customer Support Agent, you'll be responsible for providing top-notch support to players through various communication channels. Your role involves managing and resolving customer issues efficiently while maintaining high levels of customer satisfaction.
These are your responsibilities:
Respond to player inquiries promptly via live chat, emails, and other communication platforms.
Manage player expectations by providing timely updates and resolutions.
Take ownership of incoming chats to ensure no messages are left unanswered.
Maintain accurate records of player issues and solutions.
Collaborate with other departments for administrative tasks and translations.
Ensure timely completion of tasks essential to the company's interests.
This is what we expect from you:
Build a network of satisfied players through excellent customer support.
Exercise good judgment in various situations to uphold company standards.
Maintain effective communication and organi...