Job Description

Job Description

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.


Customer Support Agent

We’re seeking candidates with a background in customer service with BPO experience to join our growing team


Essential Duties:

  • Manage a high volume of Inbound/Outbound Phone, Email, & Chat contacts from customers who are calling with questions or need assistance with their issues

  • Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs

  • Liaison with other departments to resolve customer issues

  • Communicate effectively and with a positive tone with peers and your manager

  • Contribute to a high-performance and friendly workplace culture

  • Identify and assess customers’ needs to achieve sati...

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