Job Description
**Overview**
The Customer Support Advisor is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address customer or sales representative issues. This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will assist in various service areas based on business needs, handle inbound email and chat contacts from customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands.
**Primary Responsibilities:**
+ Resolve problems and proactively recommend the right products, services, and sol...
The Customer Support Advisor is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address customer or sales representative issues. This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will assist in various service areas based on business needs, handle inbound email and chat contacts from customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands.
**Primary Responsibilities:**
+ Resolve problems and proactively recommend the right products, services, and sol...
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