Job Description
Customer Support Advisor
Location: Manchester City Centre
Salary: £26,600 per annum
Full-time (Mon-Fri)
We're recruiting for a fast-growing healthcare software company based in Manchester, looking to appoint a Customer Support Advisor to join their Service Desk team.
This role is the first point of contact for customers, supporting users via a customer portal and phone, logging and managing incidents, troubleshooting basic technical issues, and escalating more complex cases to 2nd Line/Customer Success teams.
Key Responsibilities:
Act as first-line support for customer queries
Log and manage incidents via a ticketing system
Diagnose and resolve basic software/app issues
Escalate high-priority or complex cases appropriately
Liaise with internal Product & Development teams
Perform basic cloud-based technical tasksWhat We're Looking For:
1-2 years' experience in a Service Desk / IT Helpdesk / Customer Support role
Strong comm...
Location: Manchester City Centre
Salary: £26,600 per annum
Full-time (Mon-Fri)
We're recruiting for a fast-growing healthcare software company based in Manchester, looking to appoint a Customer Support Advisor to join their Service Desk team.
This role is the first point of contact for customers, supporting users via a customer portal and phone, logging and managing incidents, troubleshooting basic technical issues, and escalating more complex cases to 2nd Line/Customer Success teams.
Key Responsibilities:
Act as first-line support for customer queries
Log and manage incidents via a ticketing system
Diagnose and resolve basic software/app issues
Escalate high-priority or complex cases appropriately
Liaise with internal Product & Development teams
Perform basic cloud-based technical tasksWhat We're Looking For:
1-2 years' experience in a Service Desk / IT Helpdesk / Customer Support role
Strong comm...
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