Job Description

Customer Support Administrator – Order Management ( German)

We’re looking for a detail-oriented and customer-focused Customer Support Administrator. In this role, you will serve as the primary point of contact for customers, managing the end-to-end order process and ensuring an exceptional customer experience. This is an excellent opportunity to work in a collaborative, multicultural environment that values continuous improvement and personal development.

Key Responsibilities

  • Order Management
  • Accurately and promptly process customer orders upon receipt
  • Complete daily, weekly, and monthly reporting according to business requirements
  • Provide basic product information to customers
  • Resolve queries related to orders, stock availability, deliveries, and invoices
  • Process returns and ensure smooth resolution of issues

    • Customer Experience and Loyalty

  • Communicate effectively with internal and external stakeholders...

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