Job Description

Description

  • Managing shipments from origin to destination (order entry, documentation dispatching).
  • Build customer relationships and provide excellent customer service.
  • Validate and confirm all ocean/air shipments bookings.
  • Handle any special requests from customer and sales (inter-company) i.e. handle Marketing materials, create intercompany sales orders to support Europe.
  • Administer all export documents prepared within required time frame and monitor efficient shipping activities; Prepare customer order proforma (sales contract); Prepare shipper export declaration (CAED and ACE); Work with orders that are through ‘Letters of Credit’.
  • Manage daily emails/phone calls from customers as well as freight forwarders.
  • Work with the plant and carriers to have orders picked up in a timely manner.
  • Handle and work with internal departments to resolve customer and sales inquiries, issues and complaints i.e. – booking...

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