Job Description
Elevate your role in cybersecurity with CrowdStrike as a Technical Account Manager. This position requires exemplary problem-solving and customer service skills for optimum client success.
In the capacity of Technical Account Manager I, you will be essential in supporting customers and guiding them through onboarding processes. Responsibilities include performing quarterly business reviews, managing escalated support cases, and collaborating with sales teams. Strong communication skills are vital for delivering exceptional customer service.
Key Responsibilities:
• Act as a technical contact to fulfill customer needs
• Conduct business reviews and quarterly health checks
• Collaborate with sales on managing renewal risks
• Participate in TAM on-call rotation for inquiries
• Ensure timely resolutions for support cases
Requirements:
• Bachelor’s Degree or equivalent experience
• 3+ years in a Customer Success or Support role
• Familiarity with Windows Oper...
In the capacity of Technical Account Manager I, you will be essential in supporting customers and guiding them through onboarding processes. Responsibilities include performing quarterly business reviews, managing escalated support cases, and collaborating with sales teams. Strong communication skills are vital for delivering exceptional customer service.
Key Responsibilities:
• Act as a technical contact to fulfill customer needs
• Conduct business reviews and quarterly health checks
• Collaborate with sales on managing renewal risks
• Participate in TAM on-call rotation for inquiries
• Ensure timely resolutions for support cases
Requirements:
• Bachelor’s Degree or equivalent experience
• 3+ years in a Customer Success or Support role
• Familiarity with Windows Oper...
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