Customer Success Team Manager | B2C

Job Description

As a Customer Success Team Manager, your main responsibilities will be:

• Build, develop, and scale a high-performance team of Customer Success leaders and professionals, fostering a culture of excellence, efficiency, and results orientation.
• Lead onboarding, adoption (farming), and retention teams, ensuring goal achievement and the execution of performance and follow-up rituals.
>Guide the team in priority management, workload balancing, and challenge resolution, ensuring focus on high-impact activities.
• Implement and adapt global strategies, processes, and guidelines to the local/regional context, identifying opportunities for efficiency and continuous improvement.
• Define, monitor, and report strategic KPIs (MRR, churn, NRR, activation, onboarding), being accountable for Customer Success results.
• Generate insights from data and translate them into action plans and business cases to prioritize i...