Customer Success Specialist

About the Opportunity

Our client, a fast-growing global gaming company behind one of the world's top-grossing mobile strategy titles, is looking for a Japanese-speaking Customer Success / VIP Player Support Specialist to be the dedicated bridge between the game and its most valued Japanese players.

This is a relationship-focused role, not a high-volume support queue. You'll look after a defined group of VIP players, build long-term rapport, gather their feedback, help resolve issues, and work with internal teams to turn player insights into real improvements.

What You'll Do

• Act as the primary point of contact for a portfolio of Japanese VIP players
• Build and maintain long-term relationships through ongoing, personalised engagement
• Gather, organise, and relay player feedback to product, operations, and community teams
• Proactively reach out around major updates and new feature launches
• Hand...