Job Description
Job Family Group:
Customer OperationsWorker Type:
RegularPosting Start Date:
January 22, 2026Business Unit:
Downstream and RenewablesExperience Level:
Early CareersJob Description:
This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital). The Customer Operations Specialist Loyalty needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing, live chat and social media engagements with Customers. The Customer Operations Specialist Loyalty delivers effective communications, value-adding interactions and efficient issue resolution.
Principal Accountabilities:
Customer Enquiries
Handle a range of front line Cust...
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