Customer Success Specialist - OTC

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Job Purpose:

This role is part of the Order to Cash – US Mobility team and plays a vital role in the Customer Journey Cycle. The Customer Success Specialist Super User delivers high-standard frontline support to existing Shell customers (Channel Partners) and fellow Customer Success Specialists. This position is responsible for driving proactive communication, delivering value-added interactions, and ensuring efficient issue resolution—ultimately contributing to a best-in-class customer experience, both individually and across the team.

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Depending on operational needs, this role may en...