Customer Success Specialist

About The Role

You'll be the superhero for our music promoters, venue, festival, and artist customers buying Bandsintown premium products including but not limited to promoted campaigns or subscriptions. You'll help them use Bandsintown to promote their events, music, merch, and more.

What You'll Be Doing

• Customer Support:
  • Help customers with questions or problems quickly and effectively.
  • Build relationships with clients and handle any escalations.
  • Create a friendly and helpful communication style that reflects our brand.
  • Develop and maintain a top-notch Knowledge Base and Help Center.
  • Keep our support processes running smoothly and efficiently.
  • Stay on top of industry trends to suggest new solutions.
• Customer Onboarding:
  • Be the go-to person for new customers, guiding them through setup when requested.
  • Build strong relationships with new cust...