Customer Success Specialist (Joensuu, Tampere)

Customer Success Specialist at Elisa in Joensuu and Tampere.

The role involves creating positive customer experiences, identifying customer needs, and providing tailored solutions using Elisa's services and products. The work is mainly phone-based customer work, including responding to inquiries and proactive sales calls. Success depends on understanding customer needs and guiding situations to solutions. The work is goal-oriented with performance tracked by clear metrics. Daily tasks vary, offering opportunities for learning and problem‑solving. The role suits those who enjoy diverse tasks, fast-paced environments, and developing skills in customer service and sales.

Responsibilities

• Creating positive customer experiences, identifying customer needs, and providing tailored solutions using Elisa's services and products.
• Handling phone-based interactions, responding to inquiries, and making proactive sales calls.
• Guiding customers to s...