Customer Success Specialist

Noctix is building the iPhone of wellness. We design ultra-premium, science-backed blue light blocking glasses that fix sleep, protect eyes, and spike daily energy in a screen-heavy world. We are mission-driven, fast-paced, and obsessed with high performance.

We sell a high-ticket, premium product, which means our customers expect a flawless, top-tier experience. You will own the entire post-purchase journey, acting as the face and brain of our brand for our users.

What You Will Actually Do:

• Own the Post-Sale Experience: Seamlessly handle returns, exchanges, and product inquiries while turning potential friction into deep brand loyalty.
• Drive Revenue: Master the art of post-sale cross-selling and upselling.
• Feedback & Social Proof: Relentlessly gather customer feedback, run the feedback loop with our internal team...