Job Description
Become a pivotal part of Joseph Ribkoff Inc. in Dorval, Quebec, as a Customer Success Specialist, E-commerce, dedicated to enhancing customer engagement. Deliver professional assistance via phone, chat, and email in both English and French.
This full-time role is perfect for individuals with at least 2 years of experience in customer service, particularly in e-commerce or retail settings. You'll ensure efficiency and satisfaction while supporting customers through their inquiries and fostering long-term brand loyalty in a fast-paced environment.
Key Responsibilities:
• Respond to customer inquiries swiftly across various platforms
• Aid with orders, exchanges, and shipping inquiries
• Provide expert advice on size, fit, and availability
• Keep detailed records of customer interactions
• Partner with teams to ensure precise order fulfillment
Requirements:
• 2+ years of customer service experience is essential
...
This full-time role is perfect for individuals with at least 2 years of experience in customer service, particularly in e-commerce or retail settings. You'll ensure efficiency and satisfaction while supporting customers through their inquiries and fostering long-term brand loyalty in a fast-paced environment.
Key Responsibilities:
• Respond to customer inquiries swiftly across various platforms
• Aid with orders, exchanges, and shipping inquiries
• Provide expert advice on size, fit, and availability
• Keep detailed records of customer interactions
• Partner with teams to ensure precise order fulfillment
Requirements:
• 2+ years of customer service experience is essential
...
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