Customer Success Specialist

About Mikata

Mikata is a leader in healthcare technology, dedicated to enhancing patient outcomes and empowering healthcare professionals to deliver the highest standard of care. By integrating with EMRs, Mikata improves patient communication, offering automated reminders, follow‑ups, and booking possibilities. Our flagship product, “Mika”, is a best‑in‑class AI Scribe software that reduces physician burnout by minimizing time spent on charting.

Mikata is an equal opportunity employer and values diversity in the workplace.

Position Overview

We are currently seeking a dynamic individual to join our team and help provide customer service. This will be an in‑person role. You will work out of our Calgary office.

As a Customer Success Specialist You Will

• Assist our customers through phone and email, addressing a wide range of topics.
• Troubleshoot and investigate a variety of customer questions. Your day will involve...