Customer Success Specialist - BM/English (Reservation)

Customer Success Specialist - BM/English (Reservation)

TP Federal Territory of Kuala Lumpur, Malaysia

About the Role

Delivering superior customer interactions, as assessed through the client's call quality reports, call audits, and customer satisfaction surveys. Presenting to the public a strong working expertise in all clients Supported Products (now and in the future) as measured by client’s call quality reports, call audits, and customer satisfaction survey scores. Ensuring innovation and quality in all Customer interactions as measured reports and customer satisfaction survey. Capturing all required data elements in client’s internal Online Store and other systems of record as required by training and operational procedures. Maintaining a general awareness of our client’s strengths in the industry and assisting Customers by answering queries relating to their order status, changes, and delivery timeframes.

Responsibilities

• D...