Customer success specialist b2b - igaming provider

Were seeking a Customer Success Specialist to join one of the worlds leading iGaming providers. In this role, youll ensure an exceptional partner experience by providing efficient support, resolving issues promptly, and maintaining strong internal communication across teams.

Responsibilities

• Provide timely and accurate responses to partner inquiries through internal communication channels
• Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience
• Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues
• Adhere strictly to internal B2B support processes and workflows based on case type and internal directives
• Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly
• Escalate complicated or unresolved issues to the person in charge as necessary
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