Customer Success (Sales/Support)

About the role:

As a Customer Success Representative, you’ll play a pivotal role at the intersection of sales, customer experience, and support—owning the member journey immediately following their onboarding consultation. You’ll ensure every member feels informed, confident, and supported as they take their next steps toward full membership.

This is a full-time role, with 1–2 days per week in-office for team members located near our Melbourne or Sydney offices (Melbourne preferred). For those based elsewhere in Australia, the role may be fully remote. It’s ideal for someone who thrives in a fast-paced, high-growth environment, has strong communication skills, and is excited to work directly with members to deliver a high-trust experience that drives real impact.

Responsibilities and scope:

• Member conversion & onboarding:

  • Guide members through the post-consult experi...