Customer Success - Retention & Expansion (Remote)

Who We Are

At BrightOrder, we power the fleets that keep the world moving.

Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale, retention and customer growth are mission-critical.

This role is not about maintaining accounts.

It’s about protecting revenue, strengthening relationships, and turning risk into opportunity.

The Role

We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter.

You will own renewals, handle cancellation calls, proactively reach out to at-risk customers, and ensure we deliver measurable value.

If you’re someone who stays calm under pressure, doesn’t avoid difficult conversations, and sees churn as a challenge to solve, this role is for you.

What You’ll Do

Own Retention & Renewals

• Manage renewals from 90 days pre-expiry to signature<...