Customer Success - Process Adoption Lead

* Support the design, rollout, and continuous improvement of **global Customer Success readiness programs**, including onboarding, ongoing enablement, and change initiatives* Partner with cross-functional stakeholders (Customer Success, Operations, Programs, Enablement, Tools, and Systems teams) to ensure readiness activities align with business priorities and team needs* Deliver and/or coordinate timely, relevant learning experiences (training sessions, workshops, office hours, learning paths, and resources) to improve ramp-up time, role confidence, and execution consistency* Drive adoption of new processes, tools, and methodologies through structured readiness approaches, coaching, and reinforcement—not just documentation* Provide one-to-one and one-to-few coaching and mentoring to Customer Success roles to support skill development, behavioral change, and practical application* Collect qualitative and quantitative feedback on readiness effectiveness, identify gaps or risks, and reco...