Customer Success

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Responsible for delivering a best-in-class experience for Roaming and International Outbound customers. Focused on driving efficiency and active roamer retention through policies, systems, processes and improvements that will ensure seamless and reliable Outbound roaming experience. Empowered to prioritize and execute initiatives across relevant support groups.

DUTIES AND RESPONSIBILITIES:

• Owns the end-to-end customer experience for International's Outbound businesses, developing processes, policies and new experiences that elevate the way we care for the customer 

• Champions and orchestrates cross-functional process transformation initiatives to achieve roaming reliability (ie. issue resolution, custom...