Customer Success Operations Manager

Overview

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary

We are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary, Toronto, or remote Canada locations.

Responsibilities

• Design strategies, programs, and insights that empower the Customer Success organization to exceed Net Revenue Retention goals.
• Partner with Enterprise and Mid-Market Customer Success teams to identify friction points and remove them.
• Translate annual goals into executable operational roadmaps for Enterprise and Mid-Market CS teams.
• Execute specific strategic initiatives, programs, and projects ...