Customer Success Officer

Job Description:

 Overall responsibility of perfect implementation of all client payroll rules

 Stay updated on changing DOLE rules and updating the software accordingly

 Runs payroll for clients.

 Develop Excel back-ups for calculation.

 Automate payroll on the HCMS for all current clients

 Handles existing and new client’s data migration.

 Ensure successful On-boarding and Implementation of our Human Capital Management

Software (HCMS) for all Clients

 Work with other teams internally and at client’s end to ensure roadblocks are getting resolved

 Define the project plan for each implementation and ensure all timelines are met

 Interact with clients including site visits for implementation and maintain a good rapport

 Ensure timely resolution of all client concerns post implementation

 Promotes client loyalty

 Obtain understanding of client payroll rules and policies during im...