Job Description

This is a remote position.

Role Title: Customer Success Officer (CSO)
Type: Full Time
Rate: 50k PHP

Role Overview
The Customer Success Officer is responsible for handling inbound and outbound customer interactions, ensuring a smooth customer experience from inquiry to resolution. This role also manages escalations—resolving complex issues, protecting the brand, and ensuring customer satisfaction while supporting revenue goals (e.g., payments and retention).

Key Responsibilities
1. Customer Support (Day-to-Day)
  • Respond to inquiries via phone, SMS, email, and chat
  • Assist customers with:
  • Course inquiries
  • Application status
  • Payments and billing concerns<...

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