Customer Success Manager/Responsable de la réussite client (Ottawa)

Role Overview

We are seeking an experienced Senior Customer Success Manager (CSM) to support our Oracle customer portfolio across North America. This role is responsible for building strong executive relationships, ensuring customer satisfaction, and driving the overall success of our managed services engagements.

The Senior CSM will act as the primary customer advocate and strategic advisor, ensuring alignment between customer business objectives and the services delivered by Syntax. This role requires extensive experience managing enterprise customers, robust communication skills, and a solid understanding of ERP ecosystems and cloud managed services.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned Oracle customers.
• Build and maintain strong relationships with customer stakeholders, including executive leadership.
• Lead service review meetings, operational calls, and executive busi...