Job Description

What's the role?

As the Customer Success Manager, you will be responsible for managing the total Customer portfolio of products and services via end-to-end engagement, defining the opportunities beyond the contract delivery (product launch, project, or program) to ensure the Customer is optimally using HERE products and services. You understand the Customer’s needs and acts as the Customer advocate with key HERE stakeholders to ensure we are exceeding expectations in developing and delivering valued solutions.

Your responsibilities are as follows:

  • Leading the engagement for key & strategic accounts across the customer portfolio of HERE Products & Services in Japan

  • Project/Program Management - Executing specifically for the assigned Key accounts/ major programs. Making sure the agreed milestones are achieved and deviations are reported.

  • Ensuring end-to-end customer engagement on all delivery and support aspects of the ass...

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