Customer Success Manager

About the Role

As a Customer Success Manager (Schools), you will oversee a school book of business, driving engagement, retention, and growth. You'll manage partner schools from onboarding to renewal, identify upsell opportunities, and provide exceptional support through a deep understanding of BrainPOP's products and customer needs.

This role requires experience driving renewals and upsells through efficiency in organizing and managing a high-volume book of business and leading consultative discussions with school leaders about their unique needs, standards, and industry trends that influence their purchasing decisions.

This role is remote in the US - a candidate based in California is strongly preferred. In-territory travel to customer sites in California will be required (20-40%), as well as occasional travel to BrainPOP's NYC HQ.

In this role, you will:

• Manage and be accountable for the success of partner schools from onboardin...