Job Description
**About the Role:**
**Grade Level (for internal use):**
08
**The Team:** Comprising a dynamic global team, this role is integral to fostering successful customer journeys and touch points that drive long-term client engagement. We focus on adoption, retention, and growth, developing and executing data-driven processes to deliver world-class customer experience.
**Responsibilities and Impact:**
• Develop and execute proactive client engagement strategies to drive product adoption, usage growth, and retention across global accounts.
• Provide expert training on platform functionality and new releases, gathering client feedback to inform product enhancements.
• Utilize internal tools and usage analytics to monitor client engagement, identify upsell opportunities, and support renewal strategies.
• Act as a subject matter expert, understanding customer business and market trends to provide tailored solutions and connect clie...
**Grade Level (for internal use):**
08
**The Team:** Comprising a dynamic global team, this role is integral to fostering successful customer journeys and touch points that drive long-term client engagement. We focus on adoption, retention, and growth, developing and executing data-driven processes to deliver world-class customer experience.
**Responsibilities and Impact:**
• Develop and execute proactive client engagement strategies to drive product adoption, usage growth, and retention across global accounts.
• Provide expert training on platform functionality and new releases, gathering client feedback to inform product enhancements.
• Utilize internal tools and usage analytics to monitor client engagement, identify upsell opportunities, and support renewal strategies.
• Act as a subject matter expert, understanding customer business and market trends to provide tailored solutions and connect clie...
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