Customer Success Manager

We are looking for an enthusiastic, outgoing and internationally-minded Customer Success Manager with an interest in technology, to manage and own your book of business of high value complex accounts, building strong relationships with our strategic enterprise clients and who can excel in a fast-changing organisation.  Prior B2B strategic Customer Success Management experience is essential, with SaaS experience highly desirable.

What would you be doing?

• Account Relationship Ownership of multiple high-touch Enterprise clients, taking a KPI driven approach and maintaining activities within our CRM. Our customers’ success is our success.
• Actively engage CIOs, CTOs, and senior stakeholders, enabling them to express their business objectives, then leverage data insights, commit to action and deliver measurable improvements to their software development organisations.
• Nurture high value accounts for retention ...