Job Description
The Role:
The Customer Success Manager (CSM) ensures overall customer relationship health and satisfaction by advocating for the customer, driving user adoption, building a strategic roadmap, providing best practices related to the industry and Fusion’s solutions, and ensuring a positive Net Promoter Score (NPS). By ensuring success at all stages in the customer journey, the CSM is a key contributor to contract renewals as well as cross-sell and upsell opportunities.
Key responsibilities of this role:
Customer Journey
+ Build and maintain strong relationships with key stakeholders and decision-makers within assigned accounts, both internal and external
+ Understand customer goals, priorities, challenges, and pain points to effectively position Fusion’s products and services to achieve overall account growth
+ Drive customer adoption, retention, and expansion by proactively identifying upsell and cross-sell opportunities
+ Monitor customer eng...
The Customer Success Manager (CSM) ensures overall customer relationship health and satisfaction by advocating for the customer, driving user adoption, building a strategic roadmap, providing best practices related to the industry and Fusion’s solutions, and ensuring a positive Net Promoter Score (NPS). By ensuring success at all stages in the customer journey, the CSM is a key contributor to contract renewals as well as cross-sell and upsell opportunities.
Key responsibilities of this role:
Customer Journey
+ Build and maintain strong relationships with key stakeholders and decision-makers within assigned accounts, both internal and external
+ Understand customer goals, priorities, challenges, and pain points to effectively position Fusion’s products and services to achieve overall account growth
+ Drive customer adoption, retention, and expansion by proactively identifying upsell and cross-sell opportunities
+ Monitor customer eng...
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