Customer Success Manager

Description

Manage a successful business relationship between SailPoint and assigned client accounts; benchmarked on the achievement of a fixed number ofVerified Outcomes and Retention

Compile clear, time-boxed plans/engagement models to ensure delivery of a successful identity security program over time

Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services

Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organisations and provide recommendations based on an in-depth understanding of how the SailPoint platform solves those problems

Interfacing with delivery partners on project s...