Job Description

Responsibilities

  • Build relationships with current clients and help them maximize their use of Irwin.

  • Growing and retaining our customer base through value-adds and trusted advisorship.

  • Onboard our customers successfully, making them masters of the Irwin platform.

  • Constantly communicating with customers to deliver value and inform them on new product releases.

  • Work cross functionally within the company to communicate with all stakeholders in customers' success.

  • Manage all reporting about the health of customers' accounts.

  • Identifying opportunities or issues within the product based on customer feedback and empowering the product team with this information.

    • Who You Are

  • Bachelors Degree required.

  • 3-5+ years of experience in customer success as a quota-carrying independent contributor role.

  • A passion to drive the business forward ...

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