Customer Success Manager

Ready to help reshape a $26B industry and build the future of branded merch? commonsku is revolutionizing the promotional products industry. Our platform empowers branded merch distributors to work smarter—managing projects, building quotes, placing orders, and collaborating with clients and suppliers seamlessly through the power of the Connected Workflow.

About the Role: Customer Success Manager

We’re growing — and we’re hiring a Customer Success Manager to join our Success team! In this role, you’ll help us ensure high levels of customer stickiness and long-term retention by acting as a trusted advisor to our community.

You’ll collaborate closely with teammates across Product, Engineering, Sales, and Marketing, contribute to a high-trust environment, and play a direct role in shaping the future of the industry.

About You

• A community mindset – You see customers as partners and coworkers as collaborators. You lift others up, alw...