Customer Success Manager

Location- Bangalore

We are Collekto, a product-led fintech SaaS company working with NBFCs, banks, and fintechs in the

Retail & MSME debt collections space.

After three years of building the product and onboarding our initial clients, we are now focused on

strengthening execution and delivery. As part of this next phase, we are setting up a Customer

Success function and looking to onboard a Customer Success Manager who will own client

coordination, communication, and delivery outcomes.

Role overview

This role focuses on ensuring smooth execution across clients and internal teams.

You will:

 Own day-to-day engagement with assigned client accounts

 Act as the coordination point between Sales, Tech, and Support teams

 Track issues, follow-ups, and delivery timelines

 Ensure timely and structured communication with clients

 Capture client feedback and work with internal teams on resolution