Customer Success Manager

Main mission Lead and maintain the ongoing client relationships for recurring services, organize andmanage recurring communication of client performance, ensure our internalcommitments are delivered with excellence, that the customer outcomes are achieved,and promote/support additional value from our extensive line of solutions. Assist and manage the client relationship through each of the lifecycle stages of Adopt,Expand and Renew. Help clients achieve faster time to value through onboarding andusage training, explore opportunities to expand existing and leverage other services,contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customercomplaints are handled in a timely manner. Responsibility Serve as the primary point of accountability for assigned clients for Digital recurring services. Advise and develop client vision, clearly define desired business outcomes and create a success plan. Be in charge...