Customer Success Manager

Job Title: Customer Success Manager

Location: Surat, Gujarat (On-site)

Company: TestGrid

Employment Type: Full-time

Salary Range: As per market standards

JobRole

We are seeking a highly skilled Customer Success Manager (CSM) who will play a critical role in ensuring our customers achieve measurable value from the TestGrid platform. In this role, you will manage customer relationships from onboarding through renewal, drive product adoption, streamline POCs, and proactively identify opportunities for account expansion. You will act as a trusted advisor-guiding customers, optimizing their workflows, and reducing churn through strategic engagement.

This position requires a strategic, cus...