Customer Success Manager

Customer Success Manager

Remote (UK-based) – occasional travel to Ashford, Kent. Full-time, permanent, 37.5 hours a week.

Overview

The role combines customer success, account management, and commercial growth. You will own key customer relationships, ensuring they achieve maximum value while identifying opportunities to expand and strengthen partnerships, always keeping patient outcomes at centre.

Key Responsibilities

• Build and maintain strong, long‑term relationships with customers and partners.
• Identify and drive upsell and cross‑sell opportunities to support customer growth.
• Use HubSpot CRM to manage pipeline, track engagement, and maintain accurate data.
• Lead customer meetings, account reviews, and presentations.
• Collaborate with Sales, Marketing, and Product teams to deliver tailored solutions.
• Develop proposals, business cases, and commercial opportunities.
• Gather and analyse...