Job Description

Responsibilities

  • Build product adoption through 1 to many proactive touchpoints to customers that drive engagement.
  • Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback
  • Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment
  • Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform 
  • Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem
  • Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs

    • Skills & Experience

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