Customer Success Manager

As a vital part of the Sales team, Customer Success plays a key role in ensuring long-term customer satisfaction, retention, and revenue growth. Your primary goal is to guide clients through every stage of their journey from onboarding and training to upselling and renewal, helping them get the most out of the Soprano platform.

Your impact will resonate across every customer touchpoint from uncovering new use cases and growth opportunities alongside our Business Development team, to strengthening client relationships through expert technical support and proactive engagement. By promoting both existing and emerging features and finding innovative ways to maximize platform value, you'll empower customers to succeed while driving meaningful commercial results for the business.

Please note this position is in the office full-time.

This includes but is not limited to:

• Coordinate with Business Development Managers to ensure a sm...