Customer Success Manager - SFP

Job#:

Title: Enterprise Customer Success Manager

Location: 100% remote (within Canada)

Start date: ASAP

Hybrid: Preferred on-site weekly if applicable

Application Process: Apply via the posting medium. For technical difficulties, send a Word resume to Johanna at

Overview

Our client is expanding their Enterprise Solutions team and is seeking an Enterprise Customer Success Manager who will provide proactive and strategic guidance on optimal usage of enterprise offerings, serve as the retailer’s internal voice, coordinate cross‑functional initiatives, and help develop customer success processes, metrics, and engagement strategies across the customer lifecycle.

About the Job

• In partnership with Business Development, execute customer relationship strategy for a portfolio of 3-4 retail partners, promoting productivity, retention, and loyalty for ecommerc...