Customer Success Manager

As part of our continued expansion, we're looking for a motivated, customer-facing, and experienced Customer Support Manager to join our team based in India.

The individual will be solely customer-facing and responsible for building and maintaining strong customer relationships and improving our services to maintain customer satisfaction. Also, possess soft skills such as attention to detail, teamwork, leadership qualities, team management and excellent written and verbal communication. Moreover, great customer service and strong organizational and problem-solving skills.

The Role

As a Customer Support Manager, you will be responsible for:

• The service delivery associate will report directly to the Manager of Service Delivery.
• Directly managing assigned client relationship(s); ensure delivery quality and timeliness.
• Developing and maintaining strong relationships at a strategic and ope...