Academic Success Manager - (remote – work from home)

Full-time | Customer Success | SaaS | Higher Education

Covidence is a leading research platform used by universities and research institutions worldwide. Our mission is to make evidence synthesis faster, easier, and more collaborative. We are looking for an Academic Success Manager who is passionate about customer success, lifelong learning, and helping academic communities achieve meaningful research outcomes.

About the Role

As an Academic Success Manager, you will own a portfolio of university and research institution accounts, spread across the Americas. You'll drive adoption, retention, and growth by becoming a trusted advisor to librarians, administrators, and researchers. This role blends relationship management, training facilitation, data-driv...