Customer Success Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will have a significant impact on enhancing the educational experience for mid-level schools and districts by ensuring they effectively utilize the platform to reduce teacher burnout and improve student learning outcomes. Your responsibilities will include managing relationships with key stakeholders, overseeing onboarding processes, and facilitating engaging training sessions. Through strategic intervention, you will help clients achieve their goals, securing renewals and driving deeper product adoption. Your work is crucial for fostering strong connections within the education community.

Accountabilities

• Ensure at least 90 percent of assigned portfolio adopts the platform into weekly workflow through effective onboarding and professional development.
• Achieve a contract renewal rate of 90 percen...